From idea to app

A good app idea answers three questions:

1. Who is it for? “Everyone” is the wrong answer. “Customer service agents handling many cases” is better.
2. What problem does it solve? What is difficult today, without the app?
3. How do we know it is good? What should become measurably better — fewer incorrect answers, shorter handling time, happier customers?

Without answers to these three, you build something no one uses — and you never notice it.

Fill in the idea card:

Name	Case Assistant
For whom	customer service agents
Problem	hard to find the right answer in old email threads
What the app does	suggests answers based on previous cases
How we measure	percentage of cases resolved without escalation, before and after
What AI could do	prioritise which cases need human help
What can go wrong	wrong answers are suggested; the system hangs under high load

Make your own card for your idea. The last line is the most important — the person who never thinks about what can go wrong builds something that breaks for the user.